Terms & Conditions

Welcome to AlNokhba. By placing an order through our online store, you acknowledge that you have read, understood, and agreed to the following Terms & Conditions.

1. Orders

• Customers are responsible for providing accurate and complete information when placing an order.

• All orders are subject to product availability.

• An order is considered confirmed once the required payment and order details have been successfully completed.

• AlNokhba reserves the right to cancel an order in cases of incorrect pricing, product unavailability, or other circumstances beyond our control.

2. Product Information

• We make every effort to ensure that product descriptions, images, specifications, and prices displayed on our website are accurate.

• Product colors may appear slightly different depending on the customer's screen or device settings.

• Product availability and information may be updated from time to time without prior notice.

3. Payment

• Customers can use the payment methods available on the website at the time of purchase.

• Orders will be processed according to the selected payment method.

• AlNokhba is not responsible for any delays caused by payment service providers or technical issues outside our control.

4. Delivery

• Delivery is available within Kuwait according to the areas and delivery options available at the time of purchase.

• Delivery times are estimated and may vary depending on the delivery location, order volume, public holidays, weather conditions, or circumstances beyond our control.

• Customers are responsible for providing an accurate delivery address and a valid contact number.

• Any additional delivery charges, where applicable, will be communicated or displayed before completing the order.

5. Returns and Exchanges

• Returns and exchanges are subject to the applicable store policy and the condition of the product.

• Products must be returned in their original condition, unused, and with the original packaging where applicable.

• Certain products may not be eligible for return or exchange due to their nature, condition, or applicable regulations.

• Customers should contact AlNokhba as soon as possible if they wish to request a return or exchange.

6. Damaged, Defective, or Incorrect Products

• If a customer receives a damaged, defective, or incorrect product, they should contact AlNokhba as soon as possible after receiving the order.

• The customer may be asked to provide the order details along with photos or videos showing the issue.

• Each case will be reviewed individually and handled according to the applicable store policy.

7. Order Cancellation

• Order cancellation requests should be submitted as soon as possible.

• Once an order has been processed or dispatched, cancellation may no longer be possible.

• Any applicable refunds will be processed according to the store's refund policy and the payment method used.

8. Website Content

• All content available on the AlNokhba website, including text, images, logos, product descriptions, and other materials, is intended for store use unless otherwise stated.

• Customers may not reproduce, copy, distribute, or use store content for commercial purposes without prior permission.

9. Privacy

• Customer information is handled with appropriate confidentiality and is used for purposes related to processing orders, delivery, customer service, and improving the shopping experience.

• AlNokhba does not intentionally share customer information with unauthorized parties, except where required to process an order or as required by applicable laws.

10. Changes to the Terms & Conditions

AlNokhba reserves the right to update or modify these Terms & Conditions when necessary. Any changes will become effective once they are published on th